Customer Journey Optimization


Business auditing from a customer journey standpoint, uncovering blind spots to unlock business growth

  • Uncover missed revenue opportunities.
  • Optimize current Martech spend and operational efficiency.
  • Plan future costs and features needed to drive business growth.
  • Fully exploit your marketing technology to the max.
  • Enhance the customer experience across all touchpoints to drive revenue.

Become the company hero by enabling many of these improvements:

  • Web site conversion rate increased.
  • Cost per lead reduced.
  • Sales cycle time reduced.
  • The sales closing rate increased.
  • The average deal size increased.
  • Customer lifetime value increased

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Perpetual Performance

We make sure the success you achieve with us is not temporary. We can train your people, source talent, and also assist you with on-demand consulting services.

How do you map a customer journey?

Mapping a customer journey involves outlining every touchpoint a customer has with your business. Dotts provides tools and expertise to effectively map these interactions and improve customer engagement.

How can you use customer journey maps to improve customer experience?

Customer journey maps can be used to improve customer experience by identifying pain points and opportunities for personalized engagement. Dotts’s solutions enable such improvements.

How does a customer journey differ between different industries or products?

Customer journeys differ between industries and products due to variations in customer expectations and interaction channels. Dotts’s solutions are versatile and can be tailored to any industry.

What are the key stages in a customer journey?
What are some tools or software that can be used to track and analyze a customer journey?

Dotts’s Customer Journey integrates seamlessly with other systems like CRM, Marketing Automation, and ERP, providing a unified view of customer interactions. Dotts provides sophisticated tools to track and analyze customer journeys, including predictive analytics, data visualization, and integration capabilities.

Your business is our priority

Whether your need clarity about the potential return from a new Salesforce project, we help you to understand the Salesforce license model or to get a better handle on the cost of your Salesforce estate, we can help.